Frequently Asked Questions
Find answers to common questions about our products and services
How should I care for my vegetable-tanned leather bag?
Vegetable-tanned leather is natural and will develop a unique patina over time. We recommend avoiding exposure to water and using a high-quality leather conditioner to maintain its finish.
Where are Mansur Gavriel products manufactured?
Our products are designed in New York City and expertly handcrafted by skilled artisans in Italy using high-quality local materials.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our support team immediately, though we cannot guarantee changes once the shipment is in progress.
Do you offer repair services?
We offer a limited warranty on manufacturing defects. For wear and tear, we recommend visiting a professional leather specialist or cobbler.
Are your materials sustainably sourced?
We are committed to quality and longevity, sourcing premium leathers from certified Italian tanneries that adhere to strict environmental standards.
What does 'Pre-Order' mean?
Pre-ordering allows you to reserve upcoming seasonal items before they are officially in stock. The estimated shipping date is provided on the product page.